To use our service at Rainbow Forest Centre London Limited (RFCL) to receive consultation and therapy sessions, or as a visitor and user of our website (www.rainbowforest.co.uk) and any other pages or profiles operated by RFCL, you will be deemed to have accepted our Privacy and Cookies Policy and Terms of Use in full.

*Those who receive our Course services, “Terms of Service for Course Clients” will also apply. It will be provided by documents for relevant clients.

 

Our service

 

RFCL provides consultation and therapy sessions for those who have mental health needs or neurodevelopmental conditions. The service is for anybody aged 18 and over who would like to receive our service, or any child aged 18 and under whose primary care giver consent to receive our service for the child, as long as the client/primary care giver is able to understand and acknowledge what is involved in our service and is willing to co-operate and follow the terms of use.

 

We may decline use of our service or suggest alternative support if we feel that we cannot support you, either due to the nature of your problem, our client lists being full - lack of a consultant to suit your specific need, or if you are suicidal, self-harming or suffering mental health crisis. Where possible we may suggest alternative support or that you contact the emergency services.

 

Free articles

 

All material is free for clients and site visitors. Articles are available to provide information only. We are not responsible for any material that is authored by anyone else other than RFCL.  

 

Hours of service

 

Booking requests and enquiries can be sent through contact form at any time. All consultation and therapy sessions, admin and enquiry support is available on Monday to Saturday, at 9:00am to 17:00pm(UK time).

 

Bookings and Payment

All sessions at RFCL need for the time and date to be pre-arranged. RFCL operates on a first book first serve basis. Session slots are provided subject to availability.

After we agree with the provisional booking, the invoice will be issued. A provisional booking will be held within the due date. The appointment will be confirmed when you complete the full payment. We may cancel your appointment if we cannot confirm your payment before the due date and time (See “cancelation policy”).

 

Sessions

The session is 50 minutes either by online or in-person at our Centre or at your home.   

 

Conduct

We will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost. Future sessions may not be permitted.

Clients and site visitors are not permitted to attempt to damage the website in any way through the introduction of viruses or any form of malicious or technology. Details of any breach of this will be forwarded to the relevant authorities.

 

Cancellation Policy

If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 24 hours' notice. We can reschedule the session within 30 days. Any cancellations with less than 24 hours' notice are chargeable for the full session fee.

 

If the session is disconnected due to poor network connections of our site within initial 10 minutes, we cannot refund, but we will reschedule the session for free. If the disconnection is due to client’s network problems, we cannot refund. We will charge another full session fee when you reschedule the session.

 

Disclaimer and Liability

This website contains information and links to other sites which are external to RFCL. It is the user's responsibility to acknowledge the necessary appropriateness of the information contained in other external sites. We are not responsible for the quality of services, products, privacy practices or terms of use of other sites.

 

RFCL does not make any warranties or representations as to the accuracy or completeness of the materials i.e. articles or website content. We may periodically make changes, improvements and/or updates to the materials, articles, and site content without notice. Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from use of the website, use of products, materials, website content or any of our services, including without limitation, any fault, error, omission, interruption or delay with respect thereto.

 

RFCL holds no responsibility for a user's telephone, a user's computer system, tablet, software data or technical difficulty occurring in connection with this website or any services and sessions. Rainbow Forest Centre London holds no responsibility and holds no liability in regard to any computer viruses or corruption to any individual client's computer or device.

 

You agree to defend and indemnify RFCL, to hold us and our affiliates harmless as well as indemnifying our respective directors, contractors and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from or related to your use of our website or services.

 

Agreement

 

You agree that you are at least 18 years old or you are a primary care giver of the child aged 18 years and under who will receive our service.

 

You agree that you (or your child) are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else.

 

You agree and understand that therapy sessions can be challenging, as uncomfortable emotions and thoughts can arise as part of the treatment process.

 

You understand that RFCL cannot guarantee a positive outcome, even though we are hopeful that our work together will be of help to you.

 

You agree and understand that once purchased, all session fees are non-refundable, including when you have missed, been late for or have expired sessions.

 

You agree that you are seeking our services for personal session and that you are not using any of our services or material to undertake research for either private use, use for study/projects/assignments of any kind private or public, or in an educational or training capacity, or for publication, or to plagiarise any of our material.

 

You agree that your participation in our services may only be shared for your personal benefit. You agree that your participation will not be shared for any other reason or in any form, be it recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise, without your consent. You agree to not record or tape sessions.

 

You understand that as a new, former or current client you are bound by the terms of use. It is your responsibility to keep up to date with the current terms and privacy policy which can be amended at any time without notification.

 

You have read the Privacy and Cookies Policy and agree to our privacy policy and use of cookies.

 

You understand that all discount offers can be withdrawn or modified at any time.

 

You agree that if you are disconnected during an online session that you will email your Consultant as soon as possible and also check your inbox for correspondence from them.

 

You agree that if you do not hear from your Consultant at the agreed online session time you will email them within 5 minutes of the agreed session time.

 

You understand that we do not hold any liability for technological glitches that can take place with chat, voice calling and video calling sessions neither reception issues with mobile phone. You understand that we do not hold any liability for emails that we've sent and due to the recipient's technological errors or device issues are unable to be received. You understand that we are not responsible for issues with Yahoo, Hotmail, Gmail, Live and other email account delays, errors or downtime which cause problems with you sending/receiving emails. However, any glitch or mishap on our part will not be at the client’s loss - clients will receive all of the session time which they have paid for.‎

 

RFCL reserves the right to resist legal requests to produce records in court. We do this in order to protect our duty of confidentiality to all clients and to preserve RFCL’s reputation as a provider of confidential consultation and therapy sessions.

 

With regards to clients who receive our service in the UK, we are unable to provide records or information for legal proceedings when asked by clients, their solicitors, the police and the courts unless a Subpoena ordered by a UK court is ordered. The basic information that is held temporarily, is not suitable as evidence in legal proceedings.

 

With regards to clients who receive our service in Japan, we are able to provide records or information for legal proceedings asked by clients, their solicitors, the police and the courts only with consent of clients. Disclosing client record fees (£50) are applied.

 

You permanently agree to release and indemnify RFCL from all suits, lawsuits, claims and actions originating from our services provided through RFCL.

 

Copyright

 

The material on this website is the Copyright of Rainbow Forest Centre London, All rights reserved.