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Terms of Use

To use our service at Rainbow Forest Centre London Limited (RFCL) to receive consultation and therapy sessions, or as a visitor and user of our website ( and any other pages or profiles operated by RFCL, you will be deemed to have accepted our Privacy and Cookies Policy and Terms of Use in full.

*Those who receive our Course services, “Terms of Service for Course Clients” will also apply. It will be provided by documents for relevant clients.


Our service


RFCL provides consultation and therapy sessions for those who have mental health needs or neurodevelopmental conditions. The service is for anybody aged 18 and over who would like to receive our service, or any child aged 18 and under whose primary care giver consent to receive our service for the child, as long as the client/primary care giver is able to understand and acknowledge what is involved in our service and is willing to co-operate and follow the terms of use.


We may decline use of our service or suggest alternative support if we feel that we cannot support you, either due to the nature of your problem, our client lists being full - lack of a consultant to suit your specific need, or if you are suicidal, self-harming or suffering mental health crisis. Where possible we may suggest alternative support or that you contact the emergency services.


Free articles


All material is free for clients and site visitors. Articles are available to provide information only. We are not responsible for any material that is authored by anyone else other than RFCL.  


Hours of service


Booking requests and enquiries can be sent through contact form at any time. All consultation and therapy sessions, admin and enquiry support is available on Monday to Saturday, at 9:00am to 17:00pm(UK time).


Bookings and Payment

All sessions at RFCL need for the time and date to be pre-arranged. RFCL operates on a first book first serve basis. Session slots are provided subject to availability.

After we agree with the provisional booking, the invoice will be issued. A provisional booking will be held within the due date. The appointment will be confirmed when you complete the full payment. We may cancel your appointment if we cannot confirm your payment before the due date and time (See “cancelation policy”).



The session is 50 minutes either by online or in-person at our Centre or at your home.   



We will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost. Future sessions may not be permitted.

Clients and site visitors are not permitted to attempt to damage the website in any way through the introduction of viruses or any form of malicious or technology. Details of any breach of this will be forwarded to the relevant authorities.


Cancellation Policy

If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 24 hours' notice. We can reschedule the session within 30 days. Any cancellations with less than 24 hours' notice are chargeable for the full session fee.


If the session is disconnected due to poor network connections of our site within initial 10 minutes, we cannot refund, but we will reschedule the session for free. If the disconnection is due to client’s network problems, we cannot refund. We will charge another full session fee when you reschedule the session.


Disclaimer and Liability

This website contains information and links to other sites which are external to RFCL. It is the user's responsibility to acknowledge the necessary appropriateness of the information contained in other external sites. We are not responsible for the quality of services, products, privacy practices or terms of use of other sites.


RFCL does not make any warranties or representations as to the accuracy or completeness of the materials i.e. articles or website content. We may periodically make changes, improvements and/or updates to the materials, articles, and site content without notice. Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from use of the website, use of products, materials, website content or any of our services, including without limitation, any fault, error, omission, interruption or delay with respect thereto.


RFCL holds no responsibility for a user's telephone, a user's computer system, tablet, software data or technical difficulty occurring in connection with this website or any services and sessions. Rainbow Forest Centre London holds no responsibility and holds no liability in regard to any computer viruses or corruption to any individual client's computer or device.


You agree to defend and indemnify RFCL, to hold us and our affiliates harmless as well as indemnifying our respective directors, contractors and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from or related to your use of our website or services.




You agree that you are at least 18 years old or you are a primary care giver of the child aged 18 years and under who will receive our service.


You agree that you (or your child) are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else.


You agree and understand that therapy sessions can be challenging, as uncomfortable emotions and thoughts can arise as part of the treatment process.


You understand that RFCL cannot guarantee a positive outcome, even though we are hopeful that our work together will be of help to you.


You agree and understand that once purchased, all session fees are non-refundable, including when you have missed, been late for or have expired sessions.


You agree that you are seeking our services for personal session and that you are not using any of our services or material to undertake research for either private use, use for study/projects/assignments of any kind private or public, or in an educational or training capacity, or for publication, or to plagiarise any of our material.


You agree that your participation in our services may only be shared for your personal benefit. You agree that your participation will not be shared for any other reason or in any form, be it recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise, without your consent. You agree to not record or tape sessions.


You understand that as a new, former or current client you are bound by the terms of use. It is your responsibility to keep up to date with the current terms and privacy policy which can be amended at any time without notification.


You have read the Privacy and Cookies Policy and agree to our privacy policy and use of cookies.


You understand that all discount offers can be withdrawn or modified at any time.


You agree that if you are disconnected during an online session that you will email your Consultant as soon as possible and also check your inbox for correspondence from them.


You agree that if you do not hear from your Consultant at the agreed online session time you will email them within 5 minutes of the agreed session time.


You understand that we do not hold any liability for technological glitches that can take place with chat, voice calling and video calling sessions neither reception issues with mobile phone. You understand that we do not hold any liability for emails that we've sent and due to the recipient's technological errors or device issues are unable to be received. You understand that we are not responsible for issues with Yahoo, Hotmail, Gmail, Live and other email account delays, errors or downtime which cause problems with you sending/receiving emails. However, any glitch or mishap on our part will not be at the client’s loss - clients will receive all of the session time which they have paid for.‎


RFCL reserves the right to resist legal requests to produce records in court. We do this in order to protect our duty of confidentiality to all clients and to preserve RFCL’s reputation as a provider of confidential consultation and therapy sessions.


With regards to clients who receive our service in the UK, we are unable to provide records or information for legal proceedings when asked by clients, their solicitors, the police and the courts unless a Subpoena ordered by a UK court is ordered. The basic information that is held temporarily, is not suitable as evidence in legal proceedings.


With regards to clients who receive our service in Japan, we are able to provide records or information for legal proceedings asked by clients, their solicitors, the police and the courts only with consent of clients. Disclosing client record fees (£50) are applied.


You permanently agree to release and indemnify RFCL from all suits, lawsuits, claims and actions originating from our services provided through RFCL.




The material on this website is the Copyright of Rainbow Forest Centre London, All rights reserved.

Privacy Policy

Rainbow Forest Centre London Limited (RFCL), acknowledges that your privacy is very important. We take care to maintain client confidentiality in accordance with Counselling and Psychotherapy guidelines along with General Data Protection Regulation (GDPR). Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.




You will see a padlock in the browser address bar for this website, this lets you know that this is a secure site. We use SSL (Secure Sockets Layer)  this is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and your browsers remain private and integral.




RFCL uses a secure system for our consultation and therapy sessions, protecting the information that is collected. All email and contact forms are encrypted. All text chats, voice calls and video calls are confidential. Furthermore:


All email accounts are fully encrypted. If you send an email to our email address, only we will have access to it.


Voice and video calling sessions are never recorded. Text chats on LINE are deleted within a year after the session. Movies or photos on LINE are deleted within 2 weeks, so are files within a week. Texts on Zoom are deleted within 1 months. Any text chat on LINE and Zoom can be deleted as soon as the session ends on your request.


All phones, tablets, laptops, or storage devices required to conduct or aid our sessions have anti-virus and/or double password protected locks.


The summary report of your each session and your personal data are saved on a secured cloud software of patient record. Only our PCs encrypted by digital certificate can access this software. These PCs are usually placed in offices both in the UK and in Japan which are secure with 24/7 security service.




When possible, RFCL will advise clients of confidentiality and the importance it has on the individual sessions. Any discussions during our sessions will be strictly confidential.


Your sessions, however, may be shared with other staff in Rainbow Forest Group (Rainbow Forest Clinic, Rainbow Forest Daycare Centre) on the purpose of training for Consultants. Also, each Consultant may seek for discussion at the company’s regular conference with other Consultants to improve their sessions. Personal information shared through trainings and conferences are also strictly confidential to external parties.  


With the signed document with the consent of the client, we will register your data into our anonymous database for future research conducted at all sites in Rainbow Forest Group. If the client is 18 years and under, we need the assent of the client and the consent of their primary care givers. We may use the database for research purpose. The client is not forced to agree with this.



If your sessions are paid for or arranged via a third party, e.g. a friend, partner, spouse or family member, other than payment requests, invoices or receipts your information will not be shared. Details about what is discussed in your sessions are not disclosed to a third party who arranged the session without the consent of the client (person receiving our service).



Your sessions may be paid for or arranged by a third party, such as a friend, partner, family member, employer, company, charity or organisation. Your consent is required. The only information that will be shared with your approved third party is payment requests, invoices, receipts and confirmation that your sessions are taking place with RFCL. Details about what is discussed in your sessions are not disclosed to the third party without the consent of the client (person receiving our service).



All work is to the highest ethical standards. RFCL will only disclose information if necessary, for e.g. if the person either Consultant or client is at risk of harm we are then required by ethics to seek advice and guidance from other professionals. We would, of course, try to discuss this beforehand with you to obtain your assent.  We may also disclose information if there is a suspected case of child abuse or alleged child abuse, known or suspected case of adult or elder abuse.  If Consultant receives information, regarding a proposed or actual act of terrorism, he/she is required to share this with the police. Upon receipt of a subpoena, from a judge in a UK court of law, your Consultant will be bound by British Law to release any information.


Information - collection, accessing and deleting




RFCL will only ask for information that is considered necessary for the effectiveness of our service.


Collection of information


We do not require personal data such as race, sexual orientation, political opinion or religion.

Name and date of birth will be required for a personal record.


Your email address, that you initiate contact form, will be required as a form of contact in order to make appointments. However, we do not require identification such as a passport or a licence etc. Before the sessions begin, the client messenger ID, telephone number, or contacts etc. as well as brief details of what you feel you wish to talk about may be submitted. This information is accessed by our team only. The RFCL will always ensure basic information is gathered accurately.


The assigned Consultant may choose to keep offline information about their client's session time/date to stay organised. The information held by the Consultant is stored at least for 5 years.


Disclosure of information


Your telephone number, messenger ID or email address will not be shared with any outside agencies or third parties.


Financial information


We do not request proof of income or financial status are available to all. We do not request banking and financial information, no card payments are taken via the phone or on the website. Purchases for our sessions are made securely via the online payment gateway. You can check your purchase history with them directly, they generally send email receipts after each purchase.


Access to information


You are welcome to request any information we hold about you. To request any information, please contact us, we ask that you allow 30 days for the request to be fulfilled. Please note that we hold basic details for up to 5 years after your last purchase.


Deleting your information


Within 5 years of last your session, all details will be destroyed. (There may be some rare instances where it is kept in secure offline storage for up to 7 years). If you would like those details to be removed before 5 years please contact us to make that request, we ask that you allow 14 days for that request to be fulfilled.


External links


Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check their policies and terms of use before you submit any personal data.

Cookies Policy

Cookies in use on this website


An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while they are browsing a site. Rainbow Forest Centre London Limited (RFCL) uses cookies to help provide you with the best experience we can. Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session when the web browser is closed. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify returning users.




We do not use cookies to:


• Collect any personally identifiable information.


• Collect any sensitive information.


• Pass personally identifiable data to advertising networks.


• Pass personally identifiable data to third parties.


• Pay sales commissions.




Anonymous visitor statistics cookies


We use cookies to compile anonymous visitor statistics such as how many people have visited our website, what type of technology or device they are using (e.g. Mac, Windows, mobile, tablet). This helps to identify when our site isn't working as it should for particular technologies as well as help us to improve the user experience. Analytics also show how long users spend on the site and the pages they visit. This helps us to continuously improve our website. These so-called “analytics” programs also tell us on an anonymous basis how people reached our site (e.g. from a search engine) and whether they are new or returning user.






We use Google Analytics. The cookies are set by Google. Inc and are used to review information about how visitors use our website, this information is used to help us improve the site. The cookies information is in an anonymous form.  Our analytics service provider's privacy policy can be viewed by clicking Google Privacy Policy. To opt out of Google Analytics visit and follow the prompts.




Third party cookies


To determine your interests, Google may track your behaviour on our website, and on other websites across the web, using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests




We do not request banking and financial information via the site, no card payments are taken via the website. Purchases for our sessions are made securely via the online card payment gateway.



External links


Our website may contain links to and from other sites. If you follow a link to any of these sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check their policies and terms of use before you submit any personal data.




Granting us permission to use cookies


If the browser settings that you're using to view our website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you accept our use of cookies.  Should you wish to remove or delete cookies from our website you can learn how to do so below.




Turning cookies off


It may be that your concern around cookies relates to so-called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.




You can choose to accept or decline cookies on your device or manage how your browser handles them. Most browsers automatically accept cookies, however, you can usually modify your browser. For information on how to disable cookies view the following Wiki guide




By using Rainbow Forest Centre London Limited website you are giving consent to our use of cookies.

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